Yes, an account is required to shop at “Naryé”. We believe in a personalized approach to beauty. Your account allows our “AI Beauty Consultant” to understand your skin’s unique needs, track your ritual history, and provide tailored recommendations. You can sign up instantly using your Google or Facebook profile, or your email.

At “Naryé”, we’ve made finding your perfect match effortless. You have 24/7 access to our specialized “AI Beauty Consultant”. Simply describe your skin concerns or goals, and she will analyze our range of premium “K-beauty sets” to recommend the exact treatment that suits you.

At “Naryé”, we believe in a holistic and results-driven approach. For this reason, we provide only complete Treatment Sets. Each “skincare box” is produced as a single, unified product where every component is curated to work in synergy. Therefore, individual items are not available for separate purchase.

We offer secure and globally accessible payment options. We accept all major cards via the PayPal gateway and support Payoneer. For your convenience, we also maintain local bank accounts in the “USA, the European Union (EU), and South Korea”, which often results in faster processing and lower transfer fees.

Yes. For every bank transfer, we provide a formal international invoice containing our verified banking coordinates. These details are active and have been successfully used for global transactions for years. Your order enters the preparation stage as soon as the funds are confirmed.

If a bank transfer fails, the issue usually lies with your bank’s internal security filters or international policies. If your card is declined, we recommend using the PayPal gateway (even as a guest). Please note that we cannot influence the internal operations of your local financial institution.

You have a “48-hour window” to request a cancellation or change your selection/address, provided the order hasn’t been dispatched. After 48 hours, the order enters our standard processing and export documentation stage, and no further changes can be made.

If a family member or friend decides they also want a “personalized Korean skincare box” within 48 hours of your purchase, please contact us immediately. If your first order hasn’t been dispatched, we will do our best to consolidate the items into a single shipment to optimize your delivery costs.

Once your selection leaves our facility in Korea (usually within 2–5 business days), we update your status in real-time. You can monitor your package directly in your Personal Account or via the tracking link sent to your email from partners like DHL, FedEx, or EMS.

First, check your “Spam” or “Promotions” folders. If you paid via Bank Transfer or PayPal, please note it may take 3–5 business days for funds to clear. Your order will appear in your Order History as soon as the payment is confirmed in our system.

We take extreme care in packaging every “skincare box”. However, if an issue occurs during transit, please take clear photos of the packaging and products immediately and email us at info@narye-shop.com within 48 hours of delivery for a resolution.

Ethics and modern science go hand-in-hand at “Naryé”. Since 2018, South Korea has strictly prohibited the testing of finished cosmetic products on animals. We partner exclusively with premium brands that adhere to these ethical standards.

We take pride in the freshness of our selections. Because we dispatch directly from our facility in Korea, you receive the most recent production batches (typically 2–3 years shelf life). Once opened, we recommend using the products within 12 months for maximum potency.

Absolutely. We believe the correct sequence is key to results. Every box includes a clear, step-by-step instruction manual in English. You can also find detailed “How to Use” videos and diagrams on our website for every “K-beauty set” we offer.

Yes. A “personalized Korean skincare box” makes an exceptional gift. Every set arrives in our signature high-end packaging, so no additional gift wrapping is required. Simply enter the recipient’s details in the shipping section at checkout.

While there is no strict limit, we handle large-scale requests (20+ sets) with personalized attention. We will research the most efficient shipping alternative (dedicated cargo or specialized carriers) to find the perfect balance between speed and cost-effectiveness.

Our website uses SSL (Secure Socket Layer) encryption to protect your privacy. We do not store your credit card or bank details on our servers; all transactions are processed through world-renowned, secure gateways like PayPal.

Yes, we cater to corporate gifting and bulk inquiries. For orders exceeding 10 units, please contact our concierge team directly to discuss tailored volume pricing and specialized logistics for our “K-beauty sets”.

We respect your inbox. You can opt-out at any time by clicking the “Unsubscribe” link at the bottom of any email, or by updating your notification settings in your Personal Account.

Every personalized Korean skincare box is prepared and dispatched directly from our facility in Goyang City, South Korea. Once your payment is confirmed, we require 2–5 business days to meticulously assemble and pack your treatment, complete the necessary export documentation, and hand your package over to the carrier.

We partner with world-class international carriers to ensure your K-beauty sets arrive safely and efficiently. Our primary logistics partners include DHL Express, FedEx, UPS Korea, and EMS (Korea Post). All these services provide comprehensive end-to-end tracking from Korea straight to your doorstep.

This is where Naryé provides bespoke logistics support. For orders exceeding 20 units, standard services like EMS can become cost-prohibitive. Our logistics team manually researches dedicated Cargo services and specialized regional carriers to identify the most secure and cost-effective route for your specific destination. We provide a custom quote to ensure your bulk skincare box shipment arrives at the best possible price.

Estimated shipping times (after dispatch):

• Standard Shipping: 20–60 business days.
• EMS Korea: 5–10 business days.
• Premium (UPS Korea): 3–5 business days.
• DHL / FedEx: 3–7 business days.

Please note: These timeframes are estimates provided for informational purposes only. For the most accurate updates, please contact your local post office or the respective carrier (DHL, FedEx, UPS). Delivery speeds are subject to carrier performance and local customs processing, which are beyond our control.

Customs policies vary significantly by country. Any import duties, VAT, or local taxes are the sole responsibility of the recipient. We strongly recommend reviewing your local regulations regarding “personal use” limits versus “commercial quantities” and contacting your local customs office before placing an order for our K-beauty boxes.

While Naryé provides all official export documentation from South Korea, every government maintains its own clearance procedures. If your order is held, you may be required to provide identification or pay local fees. If a parcel is rejected by customs at the destination and requires either a return to Korea or disposal, all associated costs will be borne by the buyer. Naryé cannot intervene in local customs decisions or domestic regulations.

Once your personalized Korean skincare box has been shipped and a tracking number is issued, we cannot modify the address from Korea. You may attempt to contact the local carrier directly to request a redirection; however, this depends entirely on their internal policies and regional service capabilities.

Yes, you can. You have 30 days from the date of shipment to initiate a return. The item must be unused, in its original packaging, with all seals and labels intact.

*For EU customers: In accordance with EU regulations, you have 14 days from the date of delivery to initiate a return.

Once the protective seal is broken or the product has been used, it cannot be returned due to international hygiene and safety standards. Please note that personalized sets and bespoke boxes are also non-returnable.

Please notify us at info@narye-shop.com within 7 days of delivery. Include photos or a video of the issue. Once verified, we will issue a full refund or dispatch a replacement at our expense.

• Standard Returns: If you changed your mind, shipping costs are the responsibility of the customer.
• Errors or Defects: If the return is due to our error, Naryé will fully compensate the cost of return shipping.

Once we receive and inspect the item (within 2–3 business days), the refund will be issued to your original payment method (Card or PayPal) within 30 days.

We do not offer direct exchanges. To receive a different product, please initiate a return for the original item and place a new order on our website.

Naryé is not responsible for delays caused by local customs or postal services. However, if a package is confirmed lost by the carrier, we will assist you in filing a claim.

Yes, absolutely. A return may be declined if the item is not in its original packaging or if proof of purchase (order confirmation) is missing.

Our team is here to help. Contact us at info@narye-shop.com or via our live chat. We aim to respond promptly and guide you through every step.